Refund policy

1. Returns

We accept returns within 7 days of delivery for unused and unwashed items.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging with tags intact.

  • Proof of purchase (order confirmation or invoice) is required.

  • Products showing signs of wear, damage, or scent (like perfume or deodorant) will not be accepted.

Note: For hygiene reasons, innerwear, socks, and accessories are not eligible for return.

 

 

2. Refunds

Once your return is received and inspected, we’ll notify you by email or WhatsApp.
 If approved, the refund will be processed to your original payment method within 5–7 business days.

Shipping and COD charges are non-refundable.

If your item was bought during a sale or promotion, it will only be eligible for exchange or store credit, not a refund.

 

 

3. Exchanges

Need a different size or color?
 We offer one-time exchanges for eligible items, subject to stock availability.

Simply contact us at support@norx.in or DM us on Instagram [@norx.official] with your order details.

 

 

4. Damaged or Wrong Item

Received a defective or incorrect product?
 We’re truly sorry! Please share clear photos and your order ID with us within 48 hours of delivery at support@norx.in — we’ll replace it at no extra cost.

 

 

5. Non-Returnable Items

  • Innerwear

  • Socks

  • Accessories (like caps, wristbands)

  • Items purchased during clearance sales

 

 

6. How to Initiate a Return

  1. Email us at norxfitness@gmail.com with your Order ID and reason for return.

  2. Our team will review and share pickup or shipping instructions.

  3. Once the item is received and verified, we’ll process your refund or exchange.